The Public Complaints Commission (PCC) says it received 300 petitions between January and March this year, out of which 100 had been fully resolved.
Emelda Nwajiofor-Okoli, the federal commissioner in charge of the PCC in Anambra, disclosed this when she paid a courtesy visit to the comptroller of Nigeria Immigration Service (NIS) in the state, Endurance Okoto.
Ms Nwajiofor-Okoli said the visit was to strengthen the existing relationship between the two federal agencies for better and more effective service delivery.
She described the commission as the watchdog and peoples’ court where justice was dispensed free of charge, helping bring stability, peace, equity and justice to society.
Ms Nwajiofor-Okoli said the PCC was created by decree 31 of 1975 to receive complaints from residents against administrative injustice in the private and public sectors, maladministration, and corruption against Nigerians.
“We have been able to douse tension and assuage the aggrieved through timely interventions, thereby reducing discontent, crime and violence that may arise due to unsettled grievance,” stated Ms Nwajiofor-Okoli. “.The commission receives complaints from aggrieved persons who have suffered one form of administrative or social injustice in the hands of public and private organisations.”
She added, “So, the PCC and the NIS can complement each other in helping to bring stability, peace, equity and justice in Nigeria.”
Charles Ekwunife, the director of investigation at the commission, commended the NIS for the quality of services rendered to citizens, especially in passport issuance.
Mr Ekwunife said the commission would be willing to sensitise officers of PCC on complaint management and dispute resolution to enhance customer satisfaction.
Responding, the NIS comptroller, Mr Okoto, thanked the PCC for the visit and pledged to partner the commission on sensitisation as proposed, adding that a date would be scheduled soon.
(NAN)
