The SERVICOM office, on Wednesday, awarded outstanding ministry, departments and agencies, with the Nigerian Upstream Petroleum Regulatory Commission winning the overall best-performing parastatal of the year.
During the award ceremony in Abuja, Nnenna Akajemeli, the national coordinator of SERVICOM, said the commission had improved its service delivery to its customers in 2024.
The SERVICOM End of Year Awards celebrations were organised to celebrate MDAs that performed well in their service delivery initiatives.
Ms Akajemeli called for increased citizen-centred services and awareness among service providers.
She said SERVICOM was also working hard to raise awareness and run campaigns around government to citizen connectedness in terms of touching the lives of Nigerians.
On its target for 2025, the SERVICOM boss said that despite challenges such as ownership issues among CEOs, SERVICOM aims to enhance competitiveness and service excellence in the coming year.
Ms Akajemeli emphasised the need for continued advocacy and innovation to build trust with Nigerians.
Ann Dozie-Enukora, SERVICOM’s head in NUPRC, expressed gratitude over her agency’s recognition as the overall best. She attributed the success to strategic innovations, such as launching a service charter admired by other MDAs and comprehensive staff training, from gardeners to security personnel.
Ms Dozie-Enukora emphasised the importance of effective management and monitoring and introduced a flexible website with a barcode feature for easy access to their service charter.
She said these initiatives had significantly contributed to SERVICOM’s outstanding performance and reputation in service delivery.
Uchenna Arisukwu, a civil society advisor at the Open Government Partnership (OGP) Secretariat of Nigeria, said SERVICOM was a brand ambassador for OGP’s mission.
He highlighted SERVICOM’s role in enhancing citizen satisfaction and participation in government processes, aligning with OGP’s goals of transparency and accountability.
Mr Arisukwu commended SERVICOM’s efforts and urged other government bodies to follow its example, emphasising the importance of citizens’ welfare as a constitutional mandate.
(NAN)
