Microsoft’s global outage has left millions of users, including government officials, banks, and airline employees, unable to access their accounts on Outlook, Teams, and its AI software, Copilot.
Microsoft has about 430 million users across continents, and the outage began on Thursday and persisted until Friday.
Banks such as Morgan Stanley, Goldman Sachs and ministries in Australia and Tokyo were also affected.
The tech giant is struggling to fix the issue and, on Friday, released a statement saying the repair is not “going as expected”.
“We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected,” Microsoft said in a statement. “We’re identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances.”
Downdetector, a website that tracks outages, said over 140,000 reported challenges accessing their accounts on Thursday.
The outage affected Anthropic and OpenAI’s ChatGPT.
“We’re investigating an issue with Microsoft connectors where new connections may be broken and tools are not working as expected,” OpenAI stated.
